Get in Touch

By accessing our website at www.aurorasound.net (the "Site") and submitting your email address or feedback through any form, survey, or contact mechanism (collectively, the "Feedback Form"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, please do not submit any information.

1. Purpose of Collection
We collect your email address and feedback solely to:

Respond to your inquiries or comments;
Improve our products, services, and user experience;
Notify you about relevant updates, offers, or news (only if you opt in).
We do not sell, rent, or trade your email address to third parties for marketing purposes.

2. Nature of Submitted Feedback
Any ideas, suggestions, comments, or materials you submit via the Feedback Form are:

Voluntary and non-confidential;
Considered non-proprietary and freely usable by us;
Granted to us under a worldwide, royalty-free, perpetual, and irrevocable license to use, reproduce, modify, publish, or otherwise exploit for any purpose without compensation or attribution.
You waive all moral rights to such feedback.

3. Email Communication & Opt-Out
If you provide your email address:

We may send you transactional messages (e.g., replies to your feedback);
If you explicitly opt in, we may send marketing emails (e.g., product updates, promotions);
You may unsubscribe at any time using the “unsubscribe” link in our emails or by contacting us directly.
4. Data Protection
We handle your personal data (including email) in accordance with our Privacy Policy, which explains how we collect, use, store, and protect your information. By submitting feedback, you consent to this processing.

5. No Obligation to Implement or Respond
We are under no obligation to:

Respond to every submission;
Implement any suggestion you provide;
Keep your feedback confidential.
6. Prohibited Submissions
You agree not to submit:

Sensitive personal data (e.g., ID numbers, financial account details, health records);
Infringing, defamatory, offensive, or illegal content;
Content that violates third-party rights.
We reserve the right to delete or ignore any submission at our sole discretion.

7. Limitation of Liability
To the fullest extent permitted by law, we disclaim all liability for any direct, indirect, incidental, or consequential damages arising from:

Your use of the Feedback Form;
Our use (or non-use) of your submitted information;
Any errors, omissions, or delays in responding.
8. Changes to These Terms
We may update these Terms at any time. The revised version will be posted on this page with an updated "Last Updated" date. Continued use of the Feedback Form after changes constitutes acceptance.

9. Governing Law
These Terms are governed by the laws of People's Republic of China, without regard to conflict of law principles.